FAQ
Welcome to the Cappium FAQ. Here you’ll find answers to the most common questions about shopping with us.
Orders & Payments
Q: How can I place an order?
A: Simply browse our collection, select your cap or streetwear style, add it to your cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards through Shopify Payments, including Visa, Mastercard, American Express, Discover, and more.
Q: Can I cancel or change my order?
A: If you need to cancel or update your order, please contact us within 12 hours of purchase. Once your order has been processed, we cannot make changes.
Shipping
Q: How much does shipping cost?
A: Shipping is always free on all orders.
Q: How long will it take to receive my order?
A: Orders are processed within 1–2 business days. Delivery usually takes 2–5 business days, depending on your location.
Q: Where do you ship from?
A: All orders are shipped from our address in Hamburg, New York, United States.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. All items must be unworn, unwashed, and in original condition.
Q: Do I have to pay for return shipping?
A: No — return shipping is always free, and there are no restocking fees.
Q: How do I start a return?
A: Contact us at hoh19531@gmail.com or call +1 (315) 505-0367 to request a prepaid return label.
Q: How long does it take to get a refund?
A: Once we receive and inspect your return, refunds are issued to your original payment method within 14 business days.
Products
Q: How do I know which size to order?
A: Most of our caps are one-size-fits-most with adjustable straps for comfort. Product pages include fit details when needed.
Q: Are your caps unisex?
A: Yes — our designs are made for everyone and styled for a versatile streetwear look.
Contact
Q: How can I reach Cappium customer support?
A: You can contact us by:
📧 Email: hoh19531@gmail.com
📞 Phone: +1 (315) 505-0367
📍 Address: 4672 Clark St, Hamburg, New York 14075, United States
We’re available Monday – Friday, 9 AM – 6 PM (EST).